In 2015, when Microsoft unveiled the very first public iteration of the HoloLens, product managers demonstrated the augmented reality headset by asking users to re-wire an actual light switch, live, guided by a remote professional. Three years later, Microsoft has finally commercialized that demo with a HoloLens-enabled version of Microsoft Dynamics.
Microsoft is commercializing two Dynamics apps with HoloLens: Dynamics 365 Remote Assist, which allows a remote viewer to assist a front-line worker, and Dynamics 365 Layout, which uses the HoloLens spatial-mapping abilities to help lay out a retail space or factory floor.
Remote Assist is what Microsoft originally wowed journalists with, and here’s how it works: Imagine building a PC, wearing a HoloLens, but you forgot to insert the memory with the proper spacing, or some other error. HoloLens Remote Assist would allow a remote support tech to see what you’re seeing via your HoloLens, with the ability to highlight what you should be doing. In addition, the remote assistant could use Skype to tell you to tighten the proper bolts, for example, or not to mix CPU pastes.
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